A basic and long term shift is taking place in our global society. We are transitioning from the "knowledge age" to the "creative age"as it is referred to in the Ontario in the Creative Age report. This report was commissioned by the Ontario Government and produced by faculty of the Rotman School of Management at the University of Toronto. It stresses the need for social intelligence skills and analytical skills. Having knowledge is still valuable but knowing how to put various learnings together with other people to make new initiatives is vital.

Nick de Jong is president of Service Minds Inc. a company dedicated to assisting customer service organizations in becoming best-in-class. In a career spanning over 30 years of customer service contributions, he has learned a great deal about people and how they best interact with one another. As a professor of the topic at Seneca College and a trainer and seminar leader in private practice, Nick teaches the underlying processes that help people develop the ability to be better communicators, synthesizers and innovators.

Throughout his professional career, Nick has always found the mentoring and leadership components of his work the most interesting. He contributes all of his successes to the ability to make the vision clear and then support others in their pursuit of it.

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